Operating Guest Authors: Complaints, Complaints, Complaints w/ Jens Stark

Customer Care as Customer Value: Why Complaints Are A Good Thing For Your Business

Every week, I bring in one amazing friend and expert I trust to share hard-won lessons from the trenches of their work worlds. This week, my friend Jens Stark is in the chair. He brings 30,000+ hours of experience in post-sales environments to a topic most founders treat as an afterthought until there’s a five-alarm fire: customer care.

Jens runs Scalin…